BSB30120 (Customer Engagement)
Certificate III in Business (Customer Engagement) (Release 2)

$7,787.00

Our Version Number: Release 2

Prices shown in AUD


Qualification Mapping Information

No equivalent qualification. Supersedes but is not equivalent to:

  • BSB30115 Certificate III in Business

  • BSB30215 Certificate III in Customer Engagement

  • BSB30415 Certificate III in Business Administration

  • BSB30815 Certificate III in Recordkeeping

  • BSB30915 Certificate III in Business Administration (Education)

  • BSB31115 Certificate III in Business Administration (Medical).

Qualification Description

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

    Package Rules

    Total number of units = 13

    6 core units plus

    7 elective units, of which:

    • 2 elective units must be selected from Group A

    • 1 elective unit must be selected from Group B

    • For specialisation in Customer Engagement, 4 elective units must be selected from Group D

Core Units - 6 required

Electives Group A - Technology - 2 required

Electives Group B - Business Competence - 1 required

Electives Group D – Customer and Client Engagement - 4 required